Last updated: November 2026
At Jiddat, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when you visit jiddatstore.com or purchase from us.
Information you give us
- Name, email address, phone number and WhatsApp number
- Billing and shipping address
- Order details and order notes
- Account login details (your password is stored in encrypted form)
- Messages you send us through our contact channels, and any reviews you submit
- Email address when you subscribe to our newsletter
Information collected automatically
- Device and browser type, IP address, approximate location, pages visited, time spent, and referring website
- Cookies and similar technologies (see Section 2.6)
Payment information
Payments are processed by secure third-party payment providers. We do not store your complete card number, CVV or banking credentials on our servers.
We use your information to:
- Process, confirm, ship and deliver your orders
- Contact you about your order, including confirmation calls, SMS, WhatsApp or email updates
- Manage your account and provide customer support
- Handle returns, exchanges and refunds
- Send newsletters, offers and updates about new collections, only if you have opted in
- Improve our website, products and customer experience
- Detect and prevent fraud and unauthorised activity
- Comply with legal obligations
We do not sell your personal information. We share it only where necessary with:
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Courier and logistics partners to deliver your orders
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Payment gateways and banks to process payments
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Platform and service providers who help us run the store, such as our e-commerce platform (Shopify), email and messaging tools, and analytics services
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Marketing and analytics partners (such as Google and Meta), in the form of cookies or pixels, to measure performance and show relevant ads
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Legal and regulatory authorities where required by law or to protect our rights
These providers may only use your information to perform services for us and are expected to protect it.
2.4 Data Retention
We keep your information only as long as needed to fulfil the purposes in this policy, provide customer support, and meet legal, tax and accounting requirements.
2.5 Data Security
We use reasonable technical and organisational measures to protect your information, including SSL encryption on our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
2.6 Cookies and Tracking Technologies
We use cookies to keep your cart working, remember your preferences, understand how visitors use our website, and measure our advertising. You can control or delete cookies through your browser settings. Disabling cookies may affect some features, such as the shopping cart and checkout.
2.7 Your Choices and Rights
You may:
- Access and request a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information, subject to legal and order-related requirements
- Unsubscribe from marketing emails at any time using the "unsubscribe" link, or by contacting us
- Opt out of marketing calls and messages
To make a request, contact us using the details below. We may need to verify your identity before responding.
2.8 Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with data, please contact us and we will delete it.
2.9 Photos and Artisan Stories
Jiddat is made by the students and artisans of KVTC. Any photos, names or stories shared on this website are published with the consent of the individuals or their guardians.
2.10 Third-Party Websites
Our website may link to other websites, including social media platforms. We are not responsible for their privacy practices and encourage you to read their policies.
2.11 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
For privacy-related questions or requests:
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Email: info@jiddatstore.com, Support@jiddatstore.com
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Phone: +92 (021) 35382204
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WhatsApp: 0321-8267326
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Address: Plot 10, Commercial Avenue, DHA Phase 4, Karachi, Sindh 75500, Pakistan
